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All systems are operational

Past Incidents

21st June 2023

ecld309 Server Outage

Our Systems Administration team is again aware of some issues with ecld309. Customers that are hosted on this server will experience temporary downtime to their website and emails.

Our team is currently working hard to identify the issues, and fix the ongoing issues regarding this server. Customers can check what server they are hosted on using the following article, Account Technical Details

  • Updates:

    The restoration of ecld309 has been completed. If there are any lingering issues, please feel free to contact our support team to investigate further.

  • Updates:

    We appreciate your continued patience as we near the end of the email restoration for the affected accounts. We will update again as more information is available.

  • Updates:

    We appreciate your patience as we continue to restore content for affected accounts. Services will remain in a degraded state as this process is ongoing. We hope to have this process completed soon and as always will provide updates when we have them.

  • Updates:

    We are still in the process of restoring email content for existing affected accounts. At this time there is still no estimate as to when it will be completed but we will provide updates when we have more information. We truly appreciate your patience.

  • Updates:

    Currently, we are still in the process of restoring email content for existing affected accounts. At this time there is still no estimate as to when it will be completed, but we will provide updates as we have more information. We appreciate your patience.

  • Updates:

    Our Systems Administration team has restored most data on ecld309 to the new hardware except for the contents of email inboxes. We have a sync in progress to retrieve email inbox files from the old hardware, but this will likely take more time than the initial restoration of user/website data.

    Unfortunately, we cannot provide an estimate on when that will be completed but will continue to post updates as they become available.

    We are sorry for the inconvenience while we work through this process. Thank you for your patience and understanding!

  • Updates:

    Our Systems Administration team is currently moving accounts on ecld309 to backup hardware. Due to the large amount of data, this can take some time.

    • 20th June 2023

    ecld309 Server Outage

    Our Systems Administration team is aware of some issues with ecld309. Customers that are hosted on this server will experience temporary downtime to their website and emails.

    Our Systems Administration team is currently working hard to identify the issues, and fix the ongoing issues regarding this server. Customers can check what server they are hosted on using the following article, Account Technical Details

  • Updates:

    This incident has been resolved. Thank you for your continued patience.

    • Contact Center Connectivity Disruption

    Our communications software service provider has identified a disruption in our ability to accept incoming contacts. Until the issue is resolved, customers may be unable to reach billing or support. We are working with our service provider to resolve the issue as quickly as possible. We are sorry for the inconvenience. Updates will be provided here as they become available.

  • Updates:

    The service disruption has been resolved, and our contact center is fully operational. We are sorry for any inconvenience.