If you are experiencing an issue that is not described below, or you have questions regarding your datacenter or hosting, please visit our Support Center.

Some systems are experiencing issues

Current Incidents

27th April 2024

Unplanned VPS Maintenance

We're currently undergoing maintenance on our eccomp16-havp18 node to ensure its stability and performance. This maintenance process may lead to some temporary fluctuations in service availability and performance. Customers may experience brief interruptions or delays in service, and there may be temporary fluctuations in network and server performance. Our technical team is actively monitoring the situation, and updates will be provided here as necessary. Thank you for your understanding and patience during this time.

Customers can check what server they are hosted on using the following article, Account Technical Details

  • Updates:

    Our unplanned maintenance has concluded at this time. We appreciate your patience while we resolved this.

    • Past Incidents

    12th November 2021

    Intermittent Phone Connectivity

    Our toll-free numbers are currently experiencing intermittent connectivity issues. We apologize for the inconvenience. Our chat and ticket options are available if you need assistance.

  • Updates:

    All systems have returned to normal. We will continue to monitor.

    • 11th November 2021

    Spoofed and Malicious Emails

    We are currently aware of spoofed and malicious emails being sent to customers that appear to be from us. These emails* reference: InMotion Support Ticket # - Other - Your Cloud account's services are about to be suspended. These emails are malicious and are not sent from InMotion Hosting; we do encourage you to ignore this email and to not click any of the links present.

  • Updates:

    Our Legal Team and System Administration Team is taking every action to stop this third-party mail service from continuing to send out these spoofed emails and websites. We apologize for any confusion and frustrations that this may have caused. We want to assure you that this email is not in any way affiliated with us and should not be trusted. As a reminder, we ask that you not click on any of the links in this email.

    • 10th November 2021

    MySQL Service Interruption

    We are aware of an issue impacting the operation of MySQL on shared server ecngx270. Our systems administration team is investigating the issue. While no estimated time for restoration is available, we are working to ensure that service is restored as quickly as possible. Updates will be provided as they become available.

  • Updates:

    At this time, our systems administration team has completed restoration of ecngx270 and the operation of MySQL. Please reach out to our support team for normal troubleshooting if needed.