If you are experiencing an issue that is not described below, or you have questions regarding your datacenter or hosting, please visit our Support Center.

Some systems are experiencing issues

Current Incidents

27th April 2024

Unplanned VPS Maintenance

We're currently undergoing maintenance on our eccomp16-havp18 node to ensure its stability and performance. This maintenance process may lead to some temporary fluctuations in service availability and performance. Customers may experience brief interruptions or delays in service, and there may be temporary fluctuations in network and server performance. Our technical team is actively monitoring the situation, and updates will be provided here as necessary. Thank you for your understanding and patience during this time.

Customers can check what server they are hosted on using the following article, Account Technical Details

Past Incidents

16th November 2021

InnoDB isssues

Our Systems team have identified problems with InnoDB on servers ld293 and biz265. We are in the process of resolving these problems. While no estimated time for resolution is available, we are working to fix the problem as quickly as possible. We are sorry for the inconvenience and appreciate your patience.

  • Updates:

    The InnoDB issues have been resolved and functionality has been restored at this time.

    • 15th November 2021

    Planned Maintenance: cPanel Updates on Shared Servers

    The Scheduled cPanel Maintenance has begun. This maintenance includes cPanel security updates on all Shared servers. Restarts of services are expected and may result in temporary connectivity issues to customers' websites and emails.

  • Updates:

    The scheduled maintenance has been postponed and will be rescheduled at a later date.

    • Intermittent Phone Connectivity

    Currently, our Talk provider is experiencing an outage that is impacting inbound and outbound calls for Canadian phone numbers. They are observing recovery for outbound calls to Canada and are continuing to work with their carrier partner for Inbound call failures from Canadian networks.

    During this time, please reach out to us via chat or ticket, and we will respond as soon as possible to your inquiry.

  • Updates:

    At this time, our Talk provider has confirmed they have resolved the cause of Inbound/Outbound call issues to/from Canada. We apologise for any inconvenience caused.

    • 13th November 2021

    Chat Support Scheduled Maintenance

    Scheduled maintenance on our chat services has begun. This maintenance is expected to last no more than 45 minutes. During this time, please feel free to reach out by phone or by email for support. Thank you for your patience, we're sorry for the inconvenience.

  • Updates:

    Scheduled maintenance has concluded. We appreciate your patience.