If you are experiencing an issue that is not described below, or you have questions regarding your datacenter or hosting, please visit our Support Center.

All systems are operational

Past Incidents

3rd October 2024

Shared Server Updates

We appreciate your patience as we continue to troubleshoot persistent performance issues on servers ecngx318, ngx353, ngx304. We are working in collaboration with CloudLinux to resolve these kernel issues to prevent server lock ups/reboots.

To check which server you are hosted on, please refer to the following article, Account Technical Details

2nd October 2024

Server Disruption - ecngx318

Our Systems Administration team is currently addressing issues with server ecngx318. Customers hosted on this server may experience temporary downtime for their websites and emails.

Our team is diligently working to identify and resolve these issues as quickly as possible. To check which server you are hosted on, please refer to the following article, Which server am I on? We will provide updates as soon as they become available from our Systems Administration team. We apologize for any inconvenience this may cause and appreciate your understanding.

  • Updates:

    At this time, the issue has been resolved, and services are operational. Thank you for your patience and understanding. If you continue to experience any issues with your services on ecngx318, please don't hesitate to reach out to our Technical Support department.

    • Shared Server Updates

    We are continuing to work closely with CloudLinux to diagnose and address the service interruptions that some customers on shared servers are experiencing.

    ecngx318 Server Disruption

    Our Systems Administration team is currently addressing issues with server ecngx318. Customers hosted on this server may experience temporary downtime for their websites and emails.

    Our team is diligently working to identify and resolve these issues as quickly as possible. To check which server you are hosted on, please refer to the following article, Which server am I on? We will provide updates as soon as they become available from our Systems Administration team. We apologize for any inconvenience this may cause and appreciate your understanding.

  • Updates:

    At this time, the issue has been resolved, and services are operational. Thank you for your patience and understanding. If you continue to experience any issues with your services on ecngx318, please don't hesitate to reach out to our Technical Support department.

    • 1st October 2024

    Planned Maintenance to Internal Systems

    We're currently experiencing planned maintenance on our internal systems. At this time, we're unable to access your account. If you'd like, we can open a ticket for you to assist when the system is back available, or feel free to contact us again at a later time.

  • Updates:

    At this time, all accessibility issues have been resolved. Account Management Panel (AMP) and other affected assets are now fully functional. Thank you for your patience during this time.

    • 30th September 2024

    ecngx318 Server Disruption

    Our Systems Administration team is currently addressing issues with server ecngx318. Customers hosted on this server may experience temporary downtime for their websites and emails.

    Our team is diligently working to identify and resolve these issues as quickly as possible. To check which server you are hosted on, please refer to the following article, Account Technical Details We will provide updates as soon as they become available from our Systems Administration team. We apologize for any inconvenience this may cause and appreciate your understanding.

  • Updates:

    At this time, the issue has been resolved, and services are operational. Thank you for your patience and understanding. If you continue to experience any issues with your services on ecngx318, please don't hesitate to reach out to our Technical Support department.