If you are experiencing an issue that is not described below, or you have questions regarding your datacenter or hosting, please visit our Support Center.

All systems are operational

Past Incidents

20th August 2024

No incidents reported

19th August 2024

Email Ticket Creation Issue

Our Zendesk system is currently experiencing an issue where emails are not creating or updating tickets. Zendesk is actively investigating the situation to resolve it as quickly as possible. We understand the impact this may have on your experience, and we sincerely apologize for the inconvenience. Please rest assured that they are working diligently to address the problem.

If you need immediate assistance, please reach out to our support team via live chat.

  • Updates:

    At this time this issue is resolved and services are operational at this time. Thank you for your patience and understanding.

  • Updates:

    Traffic spikes in our email system may result in customers experiencing delays in ticket creation or receiving ticket updates. Zendesk is looking at ways to reduce the traffic so that the email queue can be processed.

    • 18th August 2024

    Unplanned Maintenance on havp25

    We are currently performing maintenance on our havp25 VPS node to ensure its stability and performance. During this process, you may experience brief interruptions or fluctuations in service availability and performance. Our technical team is actively monitoring the situation, and we will provide updates as necessary. Thank you for your understanding and patience during this time.

  • Updates:

    At this time this issue is resolved and services are operational at this time. Thank you for your patience and understanding.

  • Updates:

    Maintenance on our havp25 VPS node is progressing as planned to ensure continued stability and performance. Some customers may continue to experience brief interruptions or fluctuations in service availability. Our technical team remains actively engaged in monitoring the situation, and we are working diligently to minimize any disruptions. We appreciate your continued understanding and patience during this maintenance period.